Frequently Asked Questions

This article walks you through the necessary steps required to select and buy an eSIM. If you have an upcoming trip we would advise buying and installing eSIM before you travel, but make sure data roaming remains off until you wish to use the eSIM.

How do I check if my device is eSIM compatible?

The list of eSIM-compatible devices is continuously growing with the release of new products into the market. In order to utilize an eSIM, your device should be unlocked from carrier restrictions and support eSIM functionality. Please consult the list below to check if your device is compatible with eSIM technology. (Please be aware that certain country and carrier-specific limitations may apply.)* As of September 2024, the list of eSIM-compatible devices is as follows:

No, not right away. Buying an eSIM plan does not start its validity, so you can buy it well before your trip.

Seyyah eSIMs include a data package that enables you to stay connected to the internet while traveling, eliminating concerns about unexpected roaming charges. We do not provide you a number to make or receive a call.

With iOS 17.4 and above, Apple have introduced the ability for users to install their eSIM directly onto their device by clicking a simple link.

Welcome to our eSIM setup guide! We understand you might have some questions before getting started. This FAQ should help you breeze through the process.

You can set up and activate your eSIM on an iPhone by following these steps. Before attempting to install the eSIM, there are three main things you will need: 1. A strong internet connection - Ideally you will need to either be connected to Wi-fi or have a good 4G signal. 2. An eSIM compatible device - if you are unsure, please check list of compatible devices. 3. The device isn't locked to one Mobile Network - If you are unsure of whether or not your device is locked to a certain network, have a look at our article on how to check if your device is "locked/unlocked" Locked/unlocked devices Do not forget to turn on "Data Roaming" once the installation is complete.

The process for checking whether your eSIM is installed can vary depending on your device and operating system. Here are some general steps you can follow to check if your eSIM is installed:

All our eSIM's have an automatic Access Point Name (APN) so manual programming is not necessary. However, if you do want to check or manually configure the APN, follow the steps below:

To check your remaining data: Please log in to your account - Click on My eSIM from the left side menu - Click on show details

You can top up an eSIM as long as it is still active: log in, go to My eSIMs and tap Top Up — the system shows whether your eSIM can still be topped up. eSIMs without a new package for a long time are switched off by the network; then you buy a new eSIM.

No. When your plan's days or data run out, the eSIM stays on your phone. For at least 60 days after purchase, you can add a new package to the same eSIM from My eSIMs with Top Up; no reinstall is needed. On unlimited plans, the speed is reduced once the daily full-speed allowance is used up, and it renews the next day.

The dual SIM functionality provides the capability to utilize two SIM/eSIM cards simultaneously. Here's the procedure for employing the dual SIM feature:

Using two eSIMs at the same time can be useful if you need to use two different phone numbers or networks on a single device. However, not all devices support dual eSIM functionality.

After utilizing an eSIM and once the data plan period concludes, it becomes necessary to remove it from your mobile device. During this process, it's important to keep the following points in mind:

eSIMs are generally considered to be very secure. They use the same security features as traditional physical SIM cards, including encryption and authentication, to protect your identity and ensure that only authorised users can access your mobile network.

If your iMessage has stopped working after installing your eSIM, there are a few things you can try to troubleshoot the issue:

If your device is network locked, meaning it can only be used with a specific carrier's network, you will not be able to use an eSIM. You must have an unlocked device to be able to use eSIM.

In the event that you are unable to locate the QR code or have accidentally deleted it, please don't hesitate to reach out to us. You can send an email to [email protected] or utilize our online chat, and we will promptly resend the code to you.

When placing an order, the order summary will be emailed to you, along with a link to view the order and display the QR code required to install the eSIM.

There could be several reasons why you're unable to scan your QR code for your eSIM. Here are a few things you can try to resolve the issue:

If you are experiencing slow internet connection or slow internet speed when using an eSIM, there are several possible causes and solutions you can try:

The "Unable to Complete Cellular Plan Change" error message is a common error that may appear when attempting to switch to a new eSIM plan on your mobile device. There are several reasons why this error message may appear, including:

Yes, we accept payments via SBP (Система быстрых платежей). Choose SBP at checkout and confirm the payment in your bank's app; the amount is shown in rubles.

Seyyah Mobile eSIMs are data-only. They have no phone number, so they cannot receive SMS verification codes. Your 2FA codes still go to the phone number registered with your bank or app, which is usually your home SIM.