Frequently Asked Questions

You can set up and activate your eSIM on an iPhone by following these steps. Before attempting to install the eSIM, there are three main things you will need: 1. A strong internet connection - Ideally you will need to either be connected to Wi-fi or have a good 4G signal. 2. An eSIM compatible device - if you are unsure, please check list of compatible devices. 3. The device isn't locked to one Mobile Network - If you are unsure of whether or not your device is locked to a certain network, have a look at our article on how to check if your device is "locked/unlocked" Locked/unlocked devices Do not forget to turn on "Data Roaming" once the installation is complete.

All our eSIM's have an automatic Access Point Name (APN) so manual programming is not necessary. However, if you do want to check or manually configure the APN, follow the steps below:

The process for checking whether your eSIM is installed can vary depending on your device and operating system. Here are some general steps you can follow to check if your eSIM is installed:

Welcome to our eSIM setup guide! We understand you might have some questions before getting started. This FAQ should help you breeze through the process.