Frequently Asked Questions

This article walks you through the necessary steps required to select and buy an eSIM. If you have an upcoming trip we would advise buying and installing eSIM before you travel, but make sure data roaming remains off until you wish to use the eSIM.

Seyyah eSIMs include a data package that enables you to stay connected to the internet while traveling, eliminating concerns about unexpected roaming charges. We do not provide you a number to make or receive a call.

The list of eSIM-compatible devices is continuously growing with the release of new products into the market. In order to utilize an eSIM, your device should be unlocked from carrier restrictions and support eSIM functionality. Please consult the list below to check if your device is compatible with eSIM technology. (Please be aware that certain country and carrier-specific limitations may apply.)* As of September 2024, the list of eSIM-compatible devices is as follows:

No, not right away. Buying an eSIM plan does not start its validity, so you can buy it well before your trip.

After utilizing an eSIM and once the data plan period concludes, it becomes necessary to remove it from your mobile device. During this process, it's important to keep the following points in mind:

If your iMessage has stopped working after installing your eSIM, there are a few things you can try to troubleshoot the issue:

If your device is network locked, meaning it can only be used with a specific carrier's network, you will not be able to use an eSIM. You must have an unlocked device to be able to use eSIM.

In the event that you are unable to locate the QR code or have accidentally deleted it, please don't hesitate to reach out to us. You can send an email to [email protected] or utilize our online chat, and we will promptly resend the code to you.

How do I check if my device is eSIM compatible?

With iOS 17.4 and above, Apple have introduced the ability for users to install their eSIM directly onto their device by clicking a simple link.

Yes, we accept payments via SBP (Система быстрых платежей). Choose SBP at checkout and confirm the payment in your bank's app; the amount is shown in rubles.

Seyyah Mobile eSIMs are data-only. They have no phone number, so they cannot receive SMS verification codes. Your 2FA codes still go to the phone number registered with your bank or app, which is usually your home SIM.