Frequently Asked Questions

When placing an order, the order summary will be emailed to you, along with a link to view the order and display the QR code required to install the eSIM.

There could be several reasons why you're unable to scan your QR code for your eSIM. Here are a few things you can try to resolve the issue:

If you are experiencing slow internet connection or slow internet speed when using an eSIM, there are several possible causes and solutions you can try:

The "Unable to Complete Cellular Plan Change" error message is a common error that may appear when attempting to switch to a new eSIM plan on your mobile device. There are several reasons why this error message may appear, including: