Frequently Asked Questions

The dual SIM functionality provides the capability to utilize two SIM/eSIM cards simultaneously. Here's the procedure for employing the dual SIM feature:

Using two eSIMs at the same time can be useful if you need to use two different phone numbers or networks on a single device. However, not all devices support dual eSIM functionality.

To check your remaining data: Please log in to your account - Click on My eSIM from the left side menu - Click on show details

You can top up an eSIM as long as it is still active: log in, go to My eSIMs and tap Top Up — the system shows whether your eSIM can still be topped up. eSIMs without a new package for a long time are switched off by the network; then you buy a new eSIM.

No. When your plan's days or data run out, the eSIM stays on your phone. For at least 60 days after purchase, you can add a new package to the same eSIM from My eSIMs with Top Up; no reinstall is needed. On unlimited plans, the speed is reduced once the daily full-speed allowance is used up, and it renews the next day.