Last updated: 10 October 2026
1. Parties and acceptance
These Terms and Conditions (“Terms”) govern the website, the mobile application, and the prepaid eSIM services (together, the “Service”) of Seyyah Mobile Limited (“Seyyah Mobile”, “we”, “us”). Our registered address is Unit 1603, 16th Floor, The L. Plaza, 367-375 Queen's Road Central, Sheung Wan, Hong Kong.
By using the Service, creating an account, or buying an eSIM, you agree to these Terms. If you do not agree, do not use the Service.
2. The service
Seyyah Mobile resells prepaid eSIM data plans. A plan is delivered digitally, by QR code or in the app. The connection depends on local partner networks. We do not guarantee that the network will be uninterrupted, error-free, or always available.
3. Who can buy
You must be at least 18 years old and able to enter into this agreement.
4. Account and purchase
You must give accurate information, including your name, email, and billing address. You are responsible for using an unlocked device that supports eSIM. A compatibility list is only a guide.
5. Payment
Payments are taken by Stripe, PayPal, and the other methods shown at checkout, in US dollars or the currency displayed. Prices include applicable taxes unless we say otherwise. You allow us and the payment processor to charge your payment method.
6. Delivery and activation
The eSIM profile is delivered to your account, your email, or both. You install and activate it. The contract is fulfilled when the eSIM profile and the related data package have been delivered.
7. Refunds and withdrawal
- If a technical problem stops installation or use, and we have tried to fix it with you, we refund or replace the plan within 30 days of purchase.
- After the eSIM is installed or activated, it is treated as used.
- Data left unused after the plan expires is not refunded.
- We may refuse a refund where the use is fraudulent or abusive.
If you are a consumer in the European Union, you have a 14-day right of withdrawal for a distance contract. For digital content that starts at once, that right ends only after you have given prior express consent and have accepted that the right ends when performance starts. Completing a purchase on this website is not that separate consent.
If you are a consumer in Turkey, the distance-contract withdrawal right and the pre-contract information duty in Law No. 6502 apply. The exceptions the law sets for digital content still apply.
A refund goes back to the original payment method. Write to [email protected].
8. Your obligations
Do not use the Service for anything illegal, abusive, or fraudulent, and do not harm a network. We may suspend the Service if you breach these Terms. Suspension does not add a new charge.
9. Liability
The Service is provided as available. We do not guarantee that a network will be available or that it will run at a particular speed.
Where the law allows a limit, Seyyah Mobile’s liability is limited to the amount you paid for the relevant eSIM package in the 12 months before the claim. We are not liable for indirect, incidental, or consequential loss.
These Terms do not remove a consumer right that the law of the European Union, a US state, or Turkey does not allow a contract to remove.
10. Law and disputes
These Terms are governed by the law of Hong Kong, without its conflict-of-law rules.
Mandatory consumer rules of the country where you live still apply where a contract cannot set them aside. That includes European Union and Turkish consumer rules.
A consumer in the European Union may use the EU Online Dispute Resolution platform. A consumer in Turkey may apply to a consumer arbitration committee or a court where the law allows it.
11. Changes
We may update these Terms. We will tell you about a material change.
Contact: [email protected]
Seyyah Mobile Limited
Unit 1603, 16th Floor, The L. Plaza, 367-375 Queen's Road Central, Sheung Wan, Hong Kong